I attended a lecture last week by Professor Rowena Cullen of Victoria University, School of Information Management.
It was a very interesting talk where she spoke about the importance of a barriers to using and analysing information in the Health sector. She put IT investments in the context of health outcomes and used NZ and UK case studies to demonstrate how poor the returns on IT investment have been.
My own belief is that this complaint applies to a lot of IT spending across both the public and private sectors.
She finishes the paper with the following comments: